Privacy Policy

1. Introduction

Welcome to Anjo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice transcription services, including our website, mobile applications, and API services (collectively, the "Service").

We are committed to protecting your privacy and ensuring the security of your personal information and audio data. This policy describes our practices regarding data collection, processing, and protection in accordance with applicable privacy laws, including GDPR, CCPA, and other relevant regulations.

2. Information We Collect

2.1 Audio Data

When you use our transcription services, we collect and process:

• Audio files uploaded for transcription
• Real-time audio streams during live transcription
• Voice recordings from our mobile applications
• Metadata associated with audio files (duration, format, timestamps)

2.2 Account Information

• Name and email address
• Company or organization details
• Billing and payment information
• Account preferences and settings

2.3 Usage Data

• Service usage statistics and analytics
• Feature utilization and performance metrics
• Error logs and diagnostic information
• API usage and request logs

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Network connection information
• Cookies and similar tracking technologies

3. How We Use Your Data

3.1 Primary Service Delivery

• Processing audio files to generate transcriptions
• Providing real-time transcription services
• Improving transcription accuracy through machine learning
• Speaker identification and audio analysis

3.2 Account Management

• Creating and maintaining your account
• Processing payments and billing
• Providing customer support
• Sending important service notifications

3.3 Service Improvement

• Analyzing usage patterns to improve our services
• Training AI models for better accuracy
• Developing new features and capabilities
• Ensuring platform security and reliability

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share limited data with trusted service providers who assist us in:

• Cloud infrastructure and data storage
• Payment processing and billing
• Customer support services
• Analytics and monitoring tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal process or government requests
• Court orders or subpoenas
• Law enforcement investigations
• National security requirements

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

5. Data Security

5.1 Security Measures

• End-to-end encryption for audio data transmission
• AES-256 encryption for data at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• SOC 2 Type II compliance certification

5.2 Access Controls

• Role-based access controls for our employees
• Regular access reviews and privilege management
• Secure development practices and code reviews
• Network segmentation and monitoring

5.3 Incident Response

We maintain a comprehensive incident response plan and will notify affected users and relevant authorities within 72 hours of discovering any data breach that poses a risk to your privacy rights.

6. Data Retention

6.1 Audio Data

• Transcribed audio files: Deleted after 30 days by default
• User-saved transcriptions: Retained until account deletion
• Real-time transcription data: Not stored beyond session

6.2 Account Data

• Account information: Retained while account is active
• Billing records: Retained for 7 years as required by law
• Usage logs: Retained for 12 months for support purposes

6.3 Custom Retention Settings

Enterprise customers can configure custom data retention policies, including zero-retention options where audio data is processed and immediately deleted after transcription.

7. Your Privacy Rights

7.1 Access and Portability

• Request access to your personal data
• Download your transcription history
• Export your data in standard formats

7.2 Correction and Deletion

• Correct inaccurate personal information
• Delete specific transcriptions or audio files
• Request complete account deletion

7.3 Control and Consent

• Withdraw consent for data processing
• Opt out of marketing communications
• Restrict processing for specific purposes

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential Cookies: Required for basic service functionality
• Performance Cookies: Help us understand service usage
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights for service improvement

8.2 Cookie Management

You can control cookie settings through your browser preferences or our cookie consent banner. Note that disabling essential cookies may affect service functionality.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to approved countries
• Additional safeguards for data protection compliance

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or through our service, and the updated policy will be posted on our website with a new effective date.

12. Contact Information