1. Agreement to Terms

Welcome to Anjo ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our AI voice transcription services, including our website, mobile applications, and API services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not access the Service.

Important Notice

These Terms include important provisions such as limitation of liability and mandatory arbitration clauses that affect your legal rights. Please read them carefully.

2. Service Description

2.1 AI Transcription Services

Anjo provides AI-powered voice transcription services that convert audio recordings and real-time speech into text. Our services include:

  • Audio file transcription with high accuracy
  • Real-time speech-to-text conversion
  • Speaker identification and diarization
  • Multi-language support and detection
  • API access for developers and enterprises
  • Mobile applications for iOS and Android

2.2 Service Limitations

While we strive for high accuracy, our AI transcription service:

  • May not achieve 100% accuracy in all conditions
  • Performance may vary based on audio quality and content
  • May have limitations with accents, technical terminology, or background noise
  • Should not be relied upon for critical applications without human review

Service Evolution

We continuously improve our services and may add, modify, or discontinue features at our discretion with reasonable notice to users.

3. User Accounts

3.1 Account Creation

To use certain features of our Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Keep your account credentials secure
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

3.2 Account Requirements

  • You must be at least 18 years old to create an account
  • One person or entity may maintain only one account
  • Accounts are non-transferable without our consent
  • Business accounts require valid business information

3.3 Account Security

You are responsible for maintaining the security of your account and all activities that occur under your account, regardless of whether the activities are undertaken by you or a third party.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for lawful purposes including:

  • Business meetings and conference transcription
  • Interview and research documentation
  • Educational and training content
  • Personal voice notes and recordings
  • Accessibility and inclusion purposes

4.2 Prohibited Uses

You agree not to use the Service to:

  • Process audio without proper consent from all parties
  • Transcribe confidential or privileged communications unlawfully
  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Distribute malware or harmful content
  • Attempt to circumvent security measures
  • Reverse engineer or copy our technology
  • Use the service for surveillance without proper authorization

Legal Compliance

You are responsible for ensuring your use of our Service complies with all applicable laws, including recording consent laws, privacy regulations, and data protection requirements in your jurisdiction.

5. Intellectual Property Rights

5.1 Our Intellectual Property

The Service and its original content, features, and functionality are owned by Anjo and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

5.2 Your Content

You retain ownership of your audio recordings and resulting transcriptions. By using our Service, you grant us a limited license to:

  • Process your audio to provide transcription services
  • Store and transmit your content as necessary for the Service
  • Use aggregated, anonymized data to improve our AI models

5.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide about our Service become our property and may be used without compensation or attribution.

6. Payment and Billing Terms

6.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Current pricing and plan details are available on our website and may be updated periodically.

6.2 Payment Processing

  • Payments are processed monthly or annually as selected
  • All fees are non-refundable except as required by law
  • You authorize automatic renewal unless cancelled
  • Price changes require 30 days advance notice
  • Usage overages may incur additional charges

6.3 Free Trial and Freemium

We may offer free trials or freemium plans with limited features. These may be subject to additional terms and usage restrictions.

6.4 Enterprise Pricing

Enterprise customers may have custom pricing agreements that supersede standard terms for billing and payment.

7. Service Availability and Support

7.1 Service Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. We may perform maintenance, updates, or modifications that temporarily affect service availability.

7.2 Support Services

  • Standard support is provided via email and documentation
  • Premium support may be available for higher-tier plans
  • Response times vary based on subscription level
  • Support is provided in English during business hours

7.3 Service Level Agreements

Enterprise customers may have specific SLAs as part of their service agreements with defined uptime guarantees and remedies.

8. Data Processing and Privacy

8.1 Data Processing Agreement

For enterprise customers processing personal data, we serve as a data processor under applicable privacy laws. A separate Data Processing Agreement (DPA) may be required.

8.2 Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits.

8.3 Data Retention

Audio files are automatically deleted after the retention period specified in your account settings or our Privacy Policy, unless you choose to save them permanently.

Privacy Policy

Our Privacy Policy provides detailed information about how we collect, use, and protect your data. It is incorporated by reference into these Terms.

9. Limitation of Liability

9.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ANJO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

9.3 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM.

Critical Applications

Our Service is not intended for use in life-critical applications, emergency services, or situations where transcription errors could result in harm to persons or property.

10. Termination

10.1 Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription through account settings
  • Contacting our support team
  • Following the cancellation process in your account

10.2 Termination by Us

We may terminate or suspend your account immediately if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay required fees
  • Engage in fraudulent or illegal activities
  • Pose a security risk to our Service or other users

10.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account data according to our data retention policies, though some information may be retained as required by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Anjo, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your violation of any applicable laws or regulations
  • Content you submit or process through the Service

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of [State/Country], without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization], except that either party may seek injunctive relief in court.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

If you disagree with any changes, you must stop using the Service and may terminate your account.

14. Contact Information

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

Email: support@daltinho.com